Harlow Privacy

1. Information Harlow Collects

Harlow collects and processes several types of personal information, including:

2. How Harlow Uses Your Information

Harlow uses your personal information for the following purposes:

• Harlow Service (Contract Performance):
  • Processing and managing your vehicle rental bookings and agreements with Harlow. Verifying your identity and confirming you meet Harlow's rental requirements. Facilitating vehicle collection and return processes. Processing payments and managing deposits and charges.
• Harlow Customer Communications (Legitimate Interest/Contract Performance):
  • Sending booking confirmations, updates, and key rental information for Harlow. Responding to your inquiries and providing customer support related to reservations and stays. Notifying you about changes to Harlow's services or policies.
• Communications (Consent/Legitimate Interest):
  • Sending promotional offers, newsletters, and service updates where you have provided consent or where Harlow has a legitimate interest. You can opt out at any time.
• Harlow Service (Legitimate Interest):
  • Reviewing site activity to refine user experience and functionality. Conducting research to improve Harlow vehicle fleet and services.
• Harlow Compliance (Legal Obligation):
  • Meeting Harlow's legal, regulatory, and tax obligations. Preventing fraud and maintaining service security. Resolving disputes and enforcing Harlow's terms and conditions.

3. Harlow Information

Harlow may share your personal information with:

• Harlow Providers: Third-party companies that assist Harlow in delivering its services, such as payment processors, IT support firms, and maintenance contractors. These providers are contractually required to protect your data.

Harlow does not sell your personal information to third parties for marketing purposes.

4. Harlow Security

Harlow implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure servers, and regular security assessments. Nevertheless, no internet transmission or electronic storage of information can be guaranteed to be completely secure.

5. Retention Periods

Harlow retains personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations. Retention periods vary based on the type of information and the processing context.

6. Your Rights at Harlow

Under UK data protection law, you have the following rights in relation to Harlow:

• Right to Access: Request a copy of the personal information Harlow holds about you.

To exercise these rights, please contact Harlow using the details below.

7. Cookies and Tracking — Harlow

Harlow's website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

8. Updates to Harlow's Policy

Harlow may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised Last Updated date. Please review this policy regularly.

9. Contact Harlow

For questions about this Privacy Policy or our data practices, please contact Harlow: