Harlow Car Hire Privacy Policy

Data We Gather

Harlow collects and processes various personal information types.

How Your Information Is Used

We utilize your personal information for these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle your vehicle rental bookings and agreements efficiently. This includes verifying your identity to confirm you meet our rental criteria. We also oversee the processes for collecting and returning vehicles. Additionally, we manage payment transactions, including deposits and any associated charges.
• Customer Interaction (Contractual Necessity and Legitimate Interest):
  • Issuing booking confirmations and updates, along with essential rental details. Addressing your questions and offering customer support. Informing you of any service or policy changes.
• Marketing and Consent Management:
  • We will send promotional offers, newsletters, and service updates only with your consent or legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Benefit:
  • Assessing website interactions to refine user experience and site performance. Researching to optimize our vehicle fleet and service offerings.
• Compliance with Legal Requirements:
  • Adhering to legal, regulatory, and tax obligations. Mitigating fraud risks and maintaining service security. Addressing disputes and upholding our terms and conditions.

Information Sharing Practices

Sharing Your Information

• Car Hire Partnerships: We collaborate with third-party vendors, including payment processors and IT support, to provide our services. These partners are required to safeguard your data.

Your personal information is not sold to third parties.

Data Protection Standards

Harlow prioritizes the security of your personal information through a combination of technical and organizational measures. We utilize encryption, access controls, and secure servers, alongside routine security assessments to safeguard your data. Nonetheless, please be aware that no method of internet transmission or electronic storage can guarantee absolute security.

Data Retention Policies

Harlow Car Hire retains your personal information solely for the time needed to achieve the purposes for which it was collected. This includes compliance with legal, accounting, and reporting obligations. The duration for which we hold your data varies based on the information type and the specific circumstances surrounding its processing.

Your Rights at Harlow

Your rights under UK data protection law

• Accessing Your Data Rights: Obtain a copy of your personal information we retain.

Contact us to exercise your rights as outlined.

Cookies and Data Tracking

Harlow Car Hire employs cookies and similar technologies to improve your online experience, monitor website traffic, and tailor content to your preferences. You have the option to adjust your cookie settings directly through your browser to control how these technologies interact with your browsing activity.

8. Updates to Policy

We may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be clearly indicated on this page, accompanied by a new "Last Updated" date. We recommend checking this policy periodically to stay informed about how we manage your information.

Customer Support

For inquiries regarding our Privacy Policy or data practices, please reach out: