Harlow Terms of Service

Welcome to Harlow Vehicle Hire Services. These Terms of Service (Terms) govern your use of our website carhireharlow.co.uk and our vehicle rental services. By using our services

1. Harlow Agreement

All vehicle rentals with Harlow are governed by a Rental Agreement supplied with your booking confirmation or at vehicle collection. The Agreement sets out the applicable terms and conditions, insurance cover, fees, and your obligations for that specific rental. If a provision in these Terms conflicts with the Rental Agreement, the Rental Agreement will prevail.

2. Harlow Eligibility

To rent a vehicle from Harlow, you must:

  • Be at least 21 years old (age limits may differ by vehicle type, and additional charges may apply for drivers under 25). Hold a valid, full driving licence appropriate to the vehicle category, held for the minimum period set out in the Harlow Rental Agreement. Provide valid identification and proof of address and payment as required by Harlow.

3. Reservations and Billing

  • Bookings can be made via our website, by phone, or in person at our Harlow branch. A booking deposit may be requested to confirm and hold your reservation. Full payment and any security deposit are normally payable when you collect the vehicle. All prices are quoted in British Pounds (£) and include VAT where applicable.

4. Harlow Vehicle Collection and Return

  • At collection, inspect the vehicle carefully and report any existing damage to Harlow immediately. A vehicle condition report will be completed and signed. Return the vehicle in the same condition as when collected, allowing for normal wear and tear. Any new damage will be assessed and charged in line with Harlow's damage policy.

5. Coverage and Liability

  • Harlow includes basic third-party insurance with all rentals. Full coverage terms and any excess amounts are set out in the Rental Agreement. Additional insurance options may be offered to reduce your financial responsibility. Please review these options carefully. You are responsible for damage or loss up to the excess amount shown in the Rental Agreement.

6. Cancellation and Amendments

Harlow's cancellation and amendment policies vary by booking type and notice period. Refer to your booking confirmation or Rental Agreement for full details. Late cancellations or no-shows may incur charges.

7. Prohibited Uses for Harlow

You must not use Harlow’s rented vehicle for:

  • Any illegal purpose or activity involving a Harlow vehicle. Racing, rallying, off-roading, or other hazardous maneuvers. Carrying hazardous or dangerous materials. Subletting to third parties or permitting unauthorized drivers. Operating the vehicle under the influence of alcohol or drugs. Use for purposes for which the vehicle is not designed...

Breaching Harlow’s rules may result in immediate rental termination and extra fees.

8. Limitation of Liability (Harlow)

To the maximum extent permitted by English and Welsh law, Harlow will not be liable for indirect, incidental, special or consequential damages, or for loss of profits, data or business, arising from your use of our services. Our total liability for any claim will not exceed the total fees paid by you to Harlow for the services giving rise to the claim.

9. Applicable Law

Harlow’s Terms are governed by the law of England and Wales. Disputes arising under these Terms fall within the exclusive jurisdiction of the courts of England and Wales.

10. Harlow Terms Update

Harlow may modify these Terms at any time. Changes take effect immediately upon posting to our website. Continued use of Harlow services constitutes acceptance of the updated Terms.

11. Contact Harlow

For questions about these Terms, please contact Harlow:

Harlow Vehicle Hire Services
Old Station Way, Harlow CM20 2DA, United Kingdom
Mobile:: 014 2327 5006
Harlow Email:: Harlow's Trusted Choice for Car Hire